Shipping policy

Card payment on the website — plata by mono

Orders can be paid online by bank card through the plata by mono payment service. Payment is available with bank cards from Ukrainian and international banks, as well as via Apple Pay and Google Pay. Payment is made online at checkout.
Buy now, pay later with monobank

At checkout, "Buy now, pay later with monobank" is also available. 

Payment can be split into three or more installments according to the terms of the monobank service.

Availability and the number of installments are determined at checkout.

Delivery within Ukraine

Orders are processed and handed off for shipping within 1–2 business days. Delivery within Ukraine is carried out by Nova Poshta.

The following delivery options are available at checkout.

Nova Poshta — branch delivery

Orders can be picked up at the selected Nova Poshta branch.

Delivery cost is calculated according to the carrier's rates and depends on the parcel's parameters and the recipient's city.

The estimated delivery time after the order is handed off to the carrier is 1–3 business days. The exact pickup date can be checked on the Nova Poshta website or app.

Nova Poshta — parcel locker delivery

Orders can be picked up at the selected Nova Poshta parcel locker, if this delivery option is available for your order. Delivery cost follows Nova Poshta's rates.

The estimated delivery time after the order is handed off to the carrier is 1–3 business days.

Nova Poshta courier (address delivery)

Courier delivery by Nova Poshta to the address specified by the buyer is available.

To arrange address delivery, please provide the city, address, apartment/office number if needed, and a contact phone number at checkout.

The cost of address delivery is calculated according to Nova Poshta's rates.

Once the order is handed off to the carrier, delivery takes approximately 1–3 business days, depending on the city.
In total, from placing the order to receiving it within Ukraine takes approximately 2–5 business days: 1–2 days for order processing, and the remainder for shipping via Nova Poshta.
International delivery

International delivery

We deliver orders internationally. The estimated international delivery time is 7–14 days, depending on the destination country and the carrier's operations.

The cost of international delivery depends on the destination country and the parcel's parameters, and is paid by the recipient.
Possible customs fees, taxes, and other charges imposed by the laws of the destination country are not included in the price of the goods or delivery and are paid separately by the recipient.

Self-pickup

Orders can be picked up in person from the Agatha Playing showroom at:

Kyiv, 01001
19V Velyka Zhytomyrska St

At checkout, select "Self-pickup" as the delivery method. After placing your order, we will let you know when it's ready for pickup. 

Please wait for confirmation before visiting.

Contact Information:

For any questions about exchanges or returns, please contact us:

Email: hello@agathaplaying.com
Phone: +380 (98) 498 48 40
Address: Kyiv, 01001, 19V Velyka Zhytomyrska St